Shipping Policy

Last Updated: July 25, 2025

Thank you for shopping with Petavorinella. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what to do if a shipment is delayed, split, lost, or requires an update.

Order Processing

Once your order is placed, our fulfillment team begins preparing it for shipment. Processing generally takes approximately 3 business days and may include order verification, packing, and transfer to the shipping carrier.

Orders submitted during weekends are normally processed beginning on the following Monday.

Shipping Cost & Estimated Delivery

After your order has been dispatched, delivery generally takes approximately 10–20 business days.

We normally charge a flat shipping fee of USD $5.99 for international delivery.

Any applicable shipping charge will be shown before you complete your purchase.

Possible Delivery Delays

Although we work to keep deliveries within the estimated timeframe, circumstances outside our control may occasionally affect transit times. These may include customs inspections, carrier disruptions, weather conditions, transportation delays, or other logistics-related events.

Shipping estimates should therefore be treated as approximate rather than guaranteed delivery dates.

Tracking Your Shipment

After your parcel has been handed over to the carrier, we will send a Shipping Confirmation Email containing the relevant tracking number.

You may use the tracking information provided by the carrier or a universal parcel tracking service such as 17TRACK.

Please note that tracking information may not appear immediately. In some cases, the carrier may require several days to register or refresh the shipment status.

Split Shipments

Orders containing more than one item may occasionally be divided into multiple parcels.

This may happen when products are stored or fulfilled from different locations. Splitting an order allows available items to begin their journey without waiting for every product to be located at the same facility.

If your order is shipped separately, each parcel may receive its own tracking number and shipping confirmation email.

Changing an Order or Shipping Information

Requests to modify an order are highly time-sensitive.

If you need to correct your:

  • Shipping address
  • Recipient name
  • Telephone number
  • Product size
  • Product color
  • Quantity
  • Other order details

please contact us as quickly as possible, preferably within 12 hours of placing the order.

Email support@petavorinella.com and include:

  • Your Order Number
  • The email address associated with the purchase
  • A clear explanation of the requested change

We will make a reasonable effort to update your order where possible. However, once fulfillment or shipping preparation has started, we cannot guarantee that changes can still be made.

Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may leave a delivery notice or transfer the parcel to a nearby postal facility or collection point.

We recommend contacting the local delivery company first and providing your tracking number to arrange collection or redelivery.

If you are unable to resolve the matter with the carrier, you may contact us for additional assistance.

Please note that we cannot accept responsibility for parcels returned because:

  • An incorrect or incomplete shipping address was provided
  • The recipient failed to collect the shipment
  • Delivery could not be completed due to information supplied during checkout

When Tracking Has Not Updated

If your shipment appears delayed, please review the tracking history before contacting us.

If the most recent tracking activity occurred within the past 7 days, the shipment may still be moving normally between carrier facilities.

If there has been no tracking update for more than 7 days, please email support@petavorinella.com and provide:

  • Your Order Number
  • Your Order Email

Our team will review the available shipment information and assist with the next steps.

Lost Shipments

If you believe your parcel may have been lost during transportation, please contact us so we can investigate the shipment with the carrier.

If the carrier confirms that the parcel was officially lost while in transit, we will arrange a replacement order at no additional cost.

Packages Marked as Delivered

If tracking records show that a parcel was successfully delivered but you cannot locate it, we recommend first checking:

  • Around the delivery location
  • With household members
  • With neighbors
  • With building reception or management
  • With the local carrier

Our coverage does not extend to packages that are lost, misplaced, or stolen after the carrier has confirmed successful delivery to the address provided with the order.

Shipping Destinations & Fulfillment Locations

We provide shipping to customers worldwide.

In the uncommon event that delivery is unavailable to your location, we will contact you regarding your order.

We work with fulfillment facilities in the United States, Canada, Australia, and the EU. We also cooperate with manufacturing and logistics partners, and some orders may be dispatched directly from partner facilities depending on product availability and destination.

Customs, Import Duties & Taxes

International shipments may be subject to customs charges, duties, import taxes, or other fees imposed by local authorities.

These charges are not included in the product price or standard shipping fee unless specifically stated otherwise.

Any customs duties, import taxes, or similar charges assessed by the destination authority are the responsibility of the customer.

Address Responsibility

Customers are responsible for entering a complete and accurate delivery address when placing an order.

We cannot accept responsibility for shipments that are delayed, lost, misdelivered, or returned because incorrect or incomplete shipping information was provided at checkout.

Please review your delivery information carefully before completing your purchase.

Shipping Time Disclaimer

All processing and delivery periods shown in this policy are estimates.

Petavorinella is not responsible for transit delays resulting from events beyond our reasonable control, including but not limited to:

  • Customs processing
  • Carrier delays
  • Transportation interruptions
  • Severe weather
  • Local delivery disruptions
  • Other unforeseen logistics events

Delivery Completion

Our delivery responsibility is considered fulfilled once tracking information provided by the carrier confirms successful delivery to the shipping address associated with the order.

We are not responsible for theft, disappearance, or loss occurring after confirmed delivery.

Contact Us

If you need help with a shipment, tracking issue, address correction, or any other delivery-related matter, please contact our customer service team.

For faster assistance, include your Order Number and the Email Address used when placing the order.

Customer Support Email:
support@petavorinella.com

Phone:
+1 (707) 379-9663

Company Name:
HUAZHAO HONGKONG INDUSTRIAL LIMITED

Company Address:
UNIT 12, 25F, NO.1 HUNG TO ROAD
KWUN TONG, KOWLOON
HONG KONG