Return Policy

Last updated: July 25, 2025

Thank you for choosing Petavorinella. If there is a problem with your order, please contact our customer service team at support@petavorinella.com and provide your order number and the email address used when placing the order. Our team will review the matter and assist you according to the terms below.

Final Sale Policy

All purchases are considered final once completed.

We do not accept general returns or exchanges. Exceptions may only be considered when:

  • The product arrives with a confirmed defect or quality-related issue; or
  • You receive an item different from what you ordered.

Any request for assistance must first be reviewed and approved by our support team.

Damaged, Defective, or Incorrect Items

Please examine your package shortly after delivery.

If your product arrives damaged, defective, or incorrect, you must notify us within 7 days of the delivery date.

To submit a claim, email support@petavorinella.com and include:

  • Your order number and the email address associated with your purchase
  • A clear explanation of the problem
  • Clear photos or video showing the damage, defect, or incorrect product

Our customer service team will review the information provided and determine an appropriate resolution.

Depending on the circumstances of the claim, the available resolution may include:

  • A replacement
  • A partial refund
  • A full refund

Each request is reviewed individually based on the information and supporting evidence submitted.

Refund Processing

When a partial or full refund has been approved, the refund will be issued back to the original payment method used for the purchase.

Approved refunds generally appear within 7–12 business days after processing.

Please be aware that the exact time required for the funds to appear may vary depending on your bank, card issuer, or payment provider. Processing times outside our system are not under our control.

Exchanges and Replacements

We do not provide standard product exchanges.

A replacement may only be offered when an item arrives damaged or defective and the related claim has been reviewed and approved by our support team.

Requests involving preference changes, such as choosing a different product, option, or variation, are not treated as exchanges under this policy.

Returns Without Prior Approval

Please do not mail or ship any product back to us unless our customer service team has specifically instructed you to do so.

Before sending anything back, you must first contact support@petavorinella.com and receive approval for your claim.

Products returned without prior notice or authorization will not be accepted.

We are unable to issue a refund, replacement, or other resolution for items that are returned without an approved claim.

Contact Us

If you have questions about this policy or need help with an order, please contact us directly.

For faster assistance, include your order number and order email in your message.

Customer Support Email:
support@petavorinella.com

Phone:
+1 (707) 379-9663

Company Name:
HUAZHAO HONGKONG INDUSTRIAL LIMITED

Company Address:
UNIT 12, 25F, NO.1 HUNG TO ROAD
KWUN TONG, KOWLOON
HONG KONG

Our support team will review your request and provide assistance based on the terms of this Return Policy.